Resume

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Permit Technician |   City of Portsmouth - Portsmouth, VA                                08/2023 - Now 

• Receives permit application for site development and building construction and reviews for completeness using the Tidemark Advantage System
• Explains procedures, process, and policies regarding the plan review and issuance of permits to owners, contractors, developers, and design professionals seeking permits for building construction, modification, and renovation

• Determines all necessary and accurate information required for permit processing is included in application packages prior to acceptance

• Computes and collects appropriate fees and ensures all outstanding fees, taxes due, or existing violations are abated on the property prior to issuing permits

• Forwards complaints from the public concerning violations of the building and maintenance codes

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Technical Writer |   BAFO Services - Norfolk, VA (Remote)                        05/2023 - 08/2023 

• On call to draft and edit proposals for government contracts

• Develop and maintain relationships between prospective clients and BAFO Services, LLC

• Ensure proposal formats remain compliant with government requirements

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Technical Expert  |   Apple Store - Fair Oaks Mall - Centreville, VA           10/2022 - 05/2023 

• Performing hardware repairs on devices displaying hardware related issues.

• Attend to any failed/ repeat repairs from other experts/ Geniuses. 

• In addition to performing technical specialist duties, I am responsible for training specialists on the proper way to engages with customers and provide solutions/ options. 

• Provide applicable feedback to management, Geniuses, and/ or specialists to help the store operate more smoothly. 

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Technical Specialist  |   Apple Store - Washington, DC                                  07/2021 - 10/2022 

• Assist customers in getting set up with their new devices, or troubleshoot and diagnose any issues on their existing devices.

• Facilitate the process of mending customer relationships with Apple and its products when devices are not working as expected, or are damaged and the out-of-warranty costs are too costly to the customer.

• Provide viable solutions to restore and preserve the customer experience when having to make an appointment with the Genius Bar.

• Multitasking and prioritizing customers needs with precision and speed, because I am often taking multiple appointments at the Genius Bar simultaneously.

• I serve as a product zone specialist occasionally when work at the bar is slower, but traffic on the sales floor is up.

• Training users on technical resources, including desktops, laptops and mobile devices.

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Product Zone Specialist  |   Apple – Lynnhaven Mall - VA Beach                05/2019 - 06/2021 

• Greeting and directing customers to the best products for them. 

• Making sure Apple's strict visual standards are upheld also a vital part of my job. 

• Cleaning and tidying the store during slower time periods, and deep cleaning and sanitizing all products at the close of business day which includes straightening up the accessory aisle. 

• Meeting sales goals through the selling of product and creating business connections. 

• Promoting Today at Apple classes and sharing information on upcoming events and products with customers. 

• Ensuring that every device that comes in or out of the Apple Store is working at its maximum capability. 

• Making reservations for the Genius Bar. 

• Activating customer phones and transferring information between old and new devices. 

• Conducting product demonstrations to highlight features and redirecting objections to positive aspects

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Associate Banker  |   J.P. Morgan Chase - Washington, D.C.                       04/2022 - 09/2022 

• Greeting clients as they come into the lobby is essential to ensuring customers have a positive experience when entering the branch.

• Initiate telephone calls to check on clients and help maintain a positive relationship with Chase.

• Provide assistance in opening new accounts.

• Educate clients on how to use technology to get bank transactions done more quickly and efficiently.

• Process transactions using the Teller Express system accurately for customers.

• Ensure all security measures and procedures are being followed to promote a safe work environment.

• Act as a liaison between customers and Relationship Bankers / Private Commercial Banker to ensure all client needs are being met.

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Hampton Roads Show Intern  |   WAVY TV 10 - Portsmouth, VA               05/2018 - 08/2018 

• Set up the studio pre-show. 

• Greeted guests, distributed microphones to the speakers, and made sure the audience was comfortable and aware of when to clap. 

• Maintaining the studio's visual and health standards after the show. 

• Administrative duties. 

• Complete field production assignments. 

• Shadow other positions in other departments. 

• Create and post web content for The Hampton Roads Show.

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Intern  |   American Pavillion - Cannes, France                                               05/2018 - 05/2018 

• Greeting all guests that entered The Pavilion was my main duty. 

• Making sure all guests had their respective badges or guest pass. 

• The first week of my internship was also making sure guests signed the anti-sexual harassment acknowledgment form as a result of the “Me Too” Movement initiative for the festival. 

• Provided gifts to guests at the door each day as they entered. 

• During this internship I also attended red carpet premieres, screenings, networking events, and panel discussions.

• Represented American Pavillion at the Cannes Film Festival and had direct interaction with consumers and business vendors. 

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Promotions Director  |   Old Dominion University - Norfolk, VA                03/2017 - 03/2018 

• Maintaining the WODU website, blog, and audio/video broadcast distribution. 

• Establishing, maintaining, and promoting good relations with local record and promotion companies and other organizations outside of Old Dominion University. 

• Act as a direct representative of WODU Studios for internal Old Dominion University groups, organizations, and programs. 

• Created station logos for radio shows. 

• Approved show time slots. 

• Planning, scheduling, promoting, and executing organizational events. 

• Managed marketing strategies on major social media sites. 

• Designed contests and sweepstakes for WODU Studios. 

• Solved customer challenges by offering relevant products and services. 

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Intern  |   WFMJ-TV - Youngstown, OH                                                            08/2014 - 09/2015 

• Answered incoming telephone calls, took down messages and provided information.

• Sorted and organized files, spreadsheets and reports.

• Delivered clerical support by handling range of routine and special requirements.

• Analyzed problems, identified solutions and made decisions.

• Represented company at industry trade shows and had direct interaction with consumers.

• Worked on projects using knowledge gained in classes to put together recommendations for issues.

• Upheld office schedule and calendar to coordinate workflow and meetings.